Support and Frequently Asked QuestionsIn order to help you more quickly, we have compiled the answers to frequently asked questions below. By clicking on the gray backed questions, the answer will be revealed.
At the bottom of the page you will find a link to the customer service form - in case your request is not solved by our FAQ
You can find the Shipment Information to your country in Detail here!
Within Germany, shipment will take approx 1-3 working days. (Austria: 2-3 days). You can see the approx. shipment time to your location for evry product to your locations, once you are logged in.
You will receive a notification, as soon as your shipment is enrolled. Depending on your location, the shipment will then arrive at your home within the given timeframe. Please note, that we cannot change the time of day of delivery! You will receive an automated email, with your tracking ID.
All details, to which countries we can ship, can be found on this page!
Please understand that we do not deliver on via invoice or commission outside the Klarna service.
Installment pay and pay via invoice is only available through payment via Klarna Service.
All details are explained here Payment Infos.
What sounds complicated at first is very easy for Begadi customers and offers you the following advantages:
- No sending of proof of age to Begadi necessary
- No waiting in the course of an age check before shipping
- Maximum security that your package will not be handed over / delivered to an unauthorized person
- Choice between DHL and UPS for the (mandatory) age check on delivery (FSK16 only via DHL - EU foreign shipment only via UPS)
More details can be found on our Infopage for Age Verification!
You can find, fill and print (and of course download) the return form here!
Please note: You cannot save(!) the filled form, you have to print it!
Yes, it is very important for us to provide customers with the initiative for projects all support possible! You can contact us directly via your contact form. The more detailed you describe your project, the easier and faster we can process your request! Especially infos about your web presence, orientation of the project and references provide vital and important information, which you should contain in your first mail!
As a rule of thumb, our sponsoring system is very robust, but unfortunately it can happen that a browser gets stuck or something does not work completely.
Please check the following points if the sponsoring does not work:
1) Apple's Safari browser (desktop and mobile) tends to not work 100% with our site, use of Firefox may help.
2) AdBlock, NoScript and other Adblocker unfortunately cause problems with the system
3) If these causes do not apply, it may be needed to unsubscribe from the sponsoring in your user account and to register again!*
If this does not help, please contact our Customer Service.
*the information on this can be found in your sponsoring documents
If you problem is not covered here, please contact our Customer Service.