Support and Frequently Asked Questions

In order to help you more quickly, we have compiled the answers to frequently asked questions below. By clicking on the gray backed questions, the answer will be revealed.
At the bottom of the page you will find a link to the customer service form - in case your request is not solved by our FAQ
Shipping Options & Cost
Shipment cost and delivery time may vary, depending on you chosen service and location.
You can find the Shipment Information to your country in Detail here!
Within Germany, shipment will take approx 1-3 working days. (Austria: 2-3 days). You can see the approx. shipment time to your location for evry product to your locations, once you are logged in.
You will receive a notification, as soon as your shipment is enrolled. Depending on your location, the shipment will then arrive at your home within the given timeframe. Please note, that we cannot change the time of day of delivery! You will receive an automated email, with your tracking ID.
Shipping of replica guns to my country?
Want to put some clarity into the question "Can you ship to my country?"

Currently, we can send airsoft replicas, with full service to:

With certain limitations (Velocity/Joule) we can send to:

Due to legal restrictions, we cannot send any airsoft replicas to:

Please note: We hereby inform, that Begadi will ship delivery only in accordance with applicable German Law. Begadi accepts no liability for local legislation / restrictions regarding the products outside of Germany. This concerns custom issues, legality of airsoft weapons and also equipment, such as knives and tools! If you order contains airsoft weapons with more than 0.5J energy, these will shipped as SEMI-Auto ONLY, in accordance with the German Gun Law!
Which Payment Options do I have?
We do offer a great variety on payment option for you to choose. All details can be found in Detail here!
Please understand that we do not deliver on via invoice or commission outside the Klarna service.

Installment pay and pay via invoice is only available through payment via Klarna Service.
All details are explained here Payment Infos.

How and when can I upload / serve my age verification?

1. Directly via your account:You can upload the ID Document (Passport, ID Card or Drivers license, for example) into your Account (My Account --> Age Verification). We will verify your provided information and do the needed steps, to process your order then!.
2. DHL Age Verification Germany only!
For this alternative, you do not have to send any documents to us beforehand.
For 2.00€ processing fee, DHL checks identity and age when delivering your order at your home. Please make sure to state your full name and surname when placing your order and keep your valid ID or passport with the same name at hand. NOTE: The recipent must be present to receive the shipment, it is NOT possible, for another person of legal age, to receive the shipment!

Problems with the delivery received - what should I do?
If you find that your order has been incorrectly ordered (for example, inappropriate clothing or Airsoft attachments), or if you do not like it, please return it to us within 14 days of receipt.Please enclose a completed return form. Should you, e.g. with ann airsoft gun ecounter an defect, or if you problem is not covered here, please contact our Service. Please contact us always first, through our customer service. Many problems can be solved with our help without need for a return.

You can find, fill and print (and of course download) the return form here!
Please note: You cannot save(!) the filled form, you have to print it!
Is it possible to get support for my team / event / workshop?

Yes, it is very important for us to provide customers with the initiative for projects all support possible! You can contact us directly via your contact form. The more detailed you describe your project, the easier and faster we can process your request! Especially infos about your web presence, orientation of the project and references provide vital and important information, which you should contain in your first mail!

Just drop us a line, and we are in contact!

If you problem is not covered here, please contact our Customer Service.