Support System


Dear Customers,

It is our goal to offer you the best possible service, as promptly as possible and to deliver each of your orders perfectly. Nevertheless, errors may occur and / or questions may remain initially unresolved!
For this, our support system is created - to help you as quickly and appropriately as you are used to from Begadi! You have the possibility to choose the type of contact & contact time yourself and to give us further information for the process!

If you have decided to start a return, you will find the form here as Download, please attach it to / add with the return shipment!

Frequently asked questions we answer here

For all other requests, problems and suggestions, we ask you to select one of the topics below. In the respective core topics you have the option to select further details / subjects!

Attachments: Once your ticket has been opened, you will receive a confirmation email. From here you can submit additional information (Images, PDFs, etc) as a file attachment!

Our support team will contact you as soon as possible!

Attention: Please note that you pay attention to the correct spelling. This is especially true for users of the Google Email service "Gmail". Although Google accepts send addresses such as @googlemail.com or @googlemail.de and recognizes it, it always sends with the ending @gmail.com, therefore, always spell your Google address in this notation!

Miscellaneous / General Inquiries

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  • Complaint / Return

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  • Question about a special product

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  • Airsoft Weapons: Technical Assistance & Advice

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    • Please ALWAYS provide a telephone number for further inquiries.


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  • Online Shop Operation & Functions

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  • Question about order & payment

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